I don't think I've ever seen a room so small. Really not sufficient for a sensitive person. The 5 inches of dust on the light fixtures really set the mood. I have stayed at this hotel several times and have always had a pleasant experience. The Best Western Mountain Lodge at Banner Elk has a lot to offer. See y'all soon. I've paid less and had a lot more comfort at a Hampton Inn near a large city. It was the strangest thing I have ever seen! Our dryer has not been out of service, but our washing machine has. We wanted to go up for a ski trip and to see snow, but the weather just didn't work out. The next time you choose to stay with us, our Front Desk staff can also assist in assigning you as far away from our stairwells as possible so that you are effected by this noise. The rooms were very average as they had a fridge, cable tv, hot shower...etc There is a wide variety of breakfast choices so look around the room before heading to the "hot food bar" which is the first option you see when you walk into the breakfast area. Such a great place to stay when coming to Sugar Mountain to ski or tube. The lobby area is charming with interesting displays highlighting the region's Scottish heritage. My room was very clean, attractive and in excellent condition. Rooms are clean but on the small size. The tv remote was in a sanitized bag-had not seen that before. Hotel Website Before and After: Best Western Mountain Lodge at Banner Elk, Malolo B&B is Getting More Direct Bookings and Paying Less OTA Commissions (and You Can Too! Close to many touring spots and nearby restaurants and activities. This clean, accommodating dog friendly hotel in Banner Elk is a jewel. As usual, my wife and I give our own separate grades for places we visit. It is near Grandfather Mountain and easy to find, and the staff is friendly. Overall we are pleased with this hotel and have stayed twice in the last 3 months dues to our daughter going to college. The room's AC was a bit annoying as the fan kept turning off and on in the middle of the night, and it woke me up a few times. Bienvenue au Best Western Mountain Lodge at Banner Elk !Si vous cherchez un hôtel à Boone, à proximité des pistes de ski, l'hôtel de Banner Elk est équipé de tout ce qu'il vous faut. It is always a treat for us to check in our guests traveling with pets, and we want to make sure that they enjoy their stay as much as their "parents". I was impressed by the cleanliness of the whole establishment. The room was totally adequate. Glad we only reserved for one night. I hope that you will have the chance to stay with us again so that you can experience all of these exciting changes! No rushing up to eat. By using Vizlly’s Room Type Story, the hotel shows exactly the room types available, multiple photos and virtual tours of the rooms, the amenities included, and a button to book a room directly from the page. They have a nice outdoor pool, but it was too cool to use it. It is cold in the mountains this winter. We bring our dog at times, and it is always very clean. Sleeping was average, Food was average. This is an older hotel, what BW refers to as "legacy," and a motor court with doors that open to the outdoors - no interior hallways here. What ruined it for me? So I requested that 2 of the square pillows be swapped for long pillows that we saw in other vacant rooms. I definitely enjoy sipping on coffee throughout the day, so our hot coffee station is one of my favorite amenities. The swimming pool is maintained daily and in perfect condition. There was a party going on at the pool (just below our room) which prevented anyone else from using the pool area. They allow pets, have great breakfast and clean. The bathroom was clean but the toilet was old and it would run for 30 minutes and the shower faucets need replacing I barely got enough water for a shower most of it was going down the drain from the faucet and not the shower head. Satisfied with my total experience except for the single girl at the front desk that was uninviting and had no interest in customer relations. (Not in the lobby). ForLocations, The World's Best For Store Locations and Hours Login This BW also provides a plethora of pillow options. From ease of check-in to check-out, everything was great! On another note, many people will tell you to go to Grandfather Mountain, and indeed I am sure it it nice... we did some research and planned to go there as well - but many of the locals talked endlessly about Roan Mountain (about 35 minutes away from the hotel) where you can do a 25 - 40 minute hike to a "bald" (the top). There was a good breakfast included. Cross-communication within the hotel proved to be true because the Sales contact called me the very next day to set up details. We stayed there twice last winter and are going again next week. bwbannerelk, General Manager at Best Western Mountain Lodge at Banner Elk, responded to this review Thanks for choosing to stay with us! Banner Elk lodging is just 10 miles from scenic Blue Ridge Parkway, and our friendly staff members are happy to provide tips and recommendations to all guests. We were in the area for exploring and hiking and it worked out well for us. Tea bags and hot water in the coffee area would be a nice addition. This is an older property that has been maintained. The hot bar buffet for breakfast was very tasty and the breakfast crew were attentive. The property is a little dated but most in the area are. It was not easy to sleep on short pillows. Programme de fidélité Best Western Rewards. The pictures online showed a deck overlooking the mountains, so I thought this hotel would have great mtn views. They had a pancake bar if you are into carbs. The fbreakfast is very good and the breakfast service is exceptionally the best ever. Every team member is wonderful! We had been enjoying our ride in this beautiful area so much we decided to push on toward the Blue Ridge Parkway without realizing there would not be many accommodations once we got there. Special requests granted with courtesy. (828) 898-4571. We so appreciate the support. Stayed at the Banner Elk Best Western for a weekend ski trip to Sugar Mountain. Well,at least the room was clean,the staff was nice, and the internet was fast. The room was very clean and roomy. The Banner Elk Lodge was our last vacation location for of our four BW Hotels in eight nights. The complementary breakfast is better than other BW properties I have stayed at as well. Also, a popcorn snack is available in the lobby in the evening. We are very happy to hear that you enjoyed your stay with us and the location was perfect. Several options to choose from though that is helpful. i only wish we could have stayed longer! Great location at a good price. The bed was comfy, the pool looked inviting with lots of seating and the breakfast was good. Room was clean and I came back each day to clean towels and sheets. First, the front desk staff could not have been nicer. The hotel got an average instead of very good because every room is pet friendly. This room was priced fair and appropriately and honestly was exactly what I needed. Heated pool was not crowded and very large. Clean, comfortable, and convenient. Best Western Mountain Lodge at Banner Elk est idéalement situé dans le centre de Banner Elk. This was our first stay at a Best Western, we normally stay with another brand but the location of this one was perfect for our travels. Albeit clean enough, the room was small & old. Breakfast was very good. Vous allez recevoir d'ici quelques minutes votre mot de passe par email à l'adresse associée à votre compte. The staff is so welcoming, and full of warm hospitality! We had to be in town for a family funeral. We have Maintenance staff on hand to ensure our walkways are cleared when it snows or becomes icy. Thank you again for your response and we look forward to seeing you again on your next trip to the mountains. Each year we see upgrades in the rooms and common areas. Only downside is no elevator. There were plenty of pillows available although they felt like chunks of foam and were very uncomfortable. We were quite messy and they always folded our personal blankets and placed our child's stuffed animals so cute on the bed. Exceptionally helpful staff who very were friendly. She was almost gleeful as she cut me off mid-request to inform me she would have to stick with company policy and hold to the 3 pm check-in time. My husband and I stayed here while traveling the Blue Ridge Parkway in late October. The location was peaceful and quiet too. I'm glad you were able to be here during the Grandfather Mountain Highland Games. Keep Key Card away from cell phone or you won't be able to get into the room. We look forward to seeing you again very soon! The staff at the front desk were warm and friendly. WiFi worked well. The breakfast is the second best I have ever had at any hotel I have stayed at while traveling on business. If you've ever stayed at one of the Walt Disney World All-Star hotels, this was pretty much the same. For this caliber Hotel my stay/experience was excellent. Breakfast was amazing! Our second floor king room was clean and also quiet, despite being next to the mechanical room and breezeway to the stairs. Banner Elk hotels have Grandfather Mountain as a backdrop, but we take it a step beyond at our property. … -Shannon M. michaelrX2741FW, Columbia, South Carolina, CecilP02, Charlotte, North Carolina, United States, MotorcycleGourmand, Summerville, South Carolina, K2804BBbarbarac, Caroline County, United States, E7812XOlauram, Franklinton, United States, T5624HTannettem, new port richey, United States, Daphne G, Momence, Illinois, United States, carolynmU6966FR, Albemarle, North Carolina, W6652ENstephaniem, Winston Salem, North Carolina, R2187VGjenniferp, Indian Trail, United States, N5271UFrichardm, altantic beach, fl, United States, kathywI1077IO, williamsburg va, United States, C7662BPdavidp, Hendersonville, North Carolina, Dear Guest, We are very sorry to hear that you have not been able to locate your cell phone charger and also that you did not immediately receive a call back from us regarding your lost item. Enjoy your stay. Breakfast good but could offer something other that sausage every day. Booking.com’s role is to be a feedback distributor for both guests and properties. Good water pressure and plenty of hot water. As I was staying on points, I have stayed at Best Westerns many times, all across the U.S. Sincerely, Caren Peoples Best Western Mountain Lodge. Staff was very Gracious and thoughtful. You will be happy to hear that the renovations in our lobby are complete and our television provider has corrected the TV issues you experienced. My partner and I have stayed at the BW Mountain Lodge a couple times as we looked for places to rent in the Boone area. The breakfast was good and check-out was a breeze. Down the hall from the reception area, you can get coffee to go the rest of the day. The breakfast did not include a waffle maker.... Only microwave pancakes. Remodeling and freshening brings product up a bit. I would definitely stay there again if I make it back to north carolina. Just know they only start serving at 7:00 if you are there on business. When I kindly brought this up at checkout, of course the young lady said she was sorry but it became clear that the apology was only a courtesy one as opposed to genuine. We also used Rock Dimensions for a half day of Rock Climbing. Hats off to Shannon and her staff. Feel free to give me a ring at your convenience! the linens were good and always crispy clean. bwbannerelk, Manager at Best Western Mountain Lodge at Banner Elk, responded to this review Dear Marc S, Thank you so much for staying with us recently.
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